Help – I cannot log in to my account, it won’t accept my details

In order for login to work, you must [1] have a Stitching Cards account; [2] enter your account email address accurately; [3] enter your password accurately. If these three conditions are met the login will work. Let’s look at each one in more detail:

1. Have you purchased from this website before?

If you have placed an order with Stitching Cards since 17 February 2021 you can log in to this shop. If not, you need to create a new account during checkout. We moved to this shop software on 17 February 2021 but were unable to transfer the customer accounts. To access previous orders go to our old shop.

2. Entering your username or email address.

If letters or numbers automatically appear into the username/email address box this means your web browser is set to auto-fill the entries. The letters/numbers do not come from us, they come from previous entries you have made in similar boxes and are stored by your web browser.

If your computer is inserting your username or email address automatically when you go to log in then delete it and type it in afresh. This should ensure the username or email address is entered accurately.

3. Entering your password.

If the password box is being auto-filled check the entry for errors. In the password entry box is an eye symbol you can click to see your password as you enter it. This will remove the dots that usually mask the password. You can then check the password has been entered accurately.

Click the eye symbol to see your password entry.

If you are using copy and paste ensure there isn’t a blank space before or after the password.

If this doesn’t solve the problem use the “Lost your password?” link to reset your password.

If none of the above solves the problem contact us at [email protected] giving details of the action you have taken so far. Please allow up to 24 hours for a reply as some days we may check emails once.