Help and FAQ

These subjects cover purchase and download questions.

For card making help and resources see Learning Centre.

Basket/Cart not working - "add to basket/cart" links and changing currency don't work.

Gift vouchers - how we can help with patterns as a gift.

How to open an account - the shopping process step-by-step.

I think I got my email address wrong - no replies to correspondence.

My currency not listed - how do I pay and what do patterns cost.

New e-mail address - how to change it in your account.

Password problem - password or login does not work.

Pattern download - how to download the files.

Pattern not opening - error message when trying to open the pattern.

Patterns by post - purchase information.

Payment problems - card or details not accepted.

Printing in unreadable font / language - the pattern opened by the wrong software.

Printing incomplete - part or all of the pattern not printing.

Purchase for friend - license information and terms of purchase.

Teaching use – the free sample patterns may be used for teaching.

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