SafeBuy - Protecting the consumer

The SafeBuy Consumer Code of Practice has successfully completed the first stage of the British Office of Fair Trading's Consumer Codes Approval Scheme.

You can be confident that you'll have a hassle-free online shopping experience. All members commit to:

• Adherence to all relevant UK and EU laws.
• Total privacy of personal data and security of credit card handling.
• Clear presentation of all costs including delivery charges.
• Effective communication systems with name and address and contact phone number.
• Mediation services for consumer complaints provided by SafeBuy and the Chartered Institute of Arbitrators.